We're here to help

Pacific Power is providing you new information on your electricity use through the Home Energy Reports program. It's part of our ongoing efforts to help our customers save energy and money.

Contact us

Website:
pacificpower.net/contact
Phone:
1-855-676-0536

Frequently asked questions

About the neighbor comparison

Who are my neighbors?

Your energy use is being compared to the usage patterns of a group of about 100 neighbors whose homes are close to yours and similar in size.

How did you choose the homes used in my neighbor comparisons?

To provide valid comparisons, we've chosen specific homes that are nearby and have characteristics that typically lead to similar energy needs, such as home size and heating source. And importantly, we only include homes that appear to be occupied at the time of the comparison.

What if there are good reasons that my household uses more energy than my neighbors?

Our goal is to provide you with a comparison that is valid and meaningful. Currently, our report comparisons include 100 similar, nearby, occupied homes, and our research shows that for almost all residents this 100-home average is a good indication of typical usage. However, there are some factors for which we don’t account, such as the number of occupants in the home and special loads like hot tubs and swimming pools. We are currently working on new features that will allow you to provide additional information, which we will use to enhance your neighbor comparison.

I have certain life or housing circumstances, such as energy-intensive medical equipment, that prevent me from reducing my energy use. So how can these reports help me?

It's understandable that some people may have life or housing circumstances that make it difficult to reduce their home's energy use. We aim to provide a wide range of ideas that can address the various needs of our customers and their homes. We encourage you to find out which tips are best for you and search for more ideas. In some cases, you may not be able to realize substantial savings, but we've found that most people can realize at least some savings and we hope we can help you do so.

How can my efficient neighbors manage to use so much less energy than me?

Efficient households likely take a variety of steps to reduce their electric use, including using the thermostat to manage heating and cooling costs, turning off lights and electronics when not in use and always running full loads in the dishwasher, washer and dryer. The reports provide actionable steps that you can take to help you make your home more efficient.

How do you determine the size of my home?

The square footage of your home that we use in the Home Energy Report is based on data that is collected from public government sources about your home.

How do I update my profile?

You can update your information in the My Account > About My Home area of the Web Portal. These changes may impact the tips you see and/or how you compare to your neighbors in your next report. To see your updated information more quickly, you can visit the customer Web Portal after your next billing cycle. A Customer Service Representative can also assist you in updating your profile, and can be reached at 1-855-676-0563.

Who can see my personal data?

Only you can see your personal data. Please see our complete privacy policy at the bottom of each page for more information.

About the program

What is the purpose of the program?

Most people are eager to make their home more efficient and save money, but they're not always sure how. The Pacific Power Home Energy Reports program is designed to provide more information about your energy use so you can make informed choices and save money. We welcome your feedback. Please contact us with your comments or suggestions for improvement.

Why was I selected to be a part of the program?

We want to help you save energy and lower your energy bill. You are among a group of Pacific Power customers included in the Home Energy Reports program.

What is in the report?

Home Energy Reports are designed to help Pacific Power customers save money by using energy wisely to make their homes more efficient. The easy-to-understand, printed Home Energy Reports will be delivered to customers approximately six times a year as a complement to their monthly electric bills, providing detailed information about their home's energy use including:

  • Comparison to similar homes or competitors: Customers can learn how their electricity use compares to 100 homes or businesses of similar size and characteristics in their area. This information is compiled anonymously, provided confidentially, and only viewable by the individual customer.
  • Progress tracker: Customers can see how their energy use changes over time, so they can set targets for savings. Through the program's web portal, customers can further explore their energy information; conduct an interactive home energy audit in minutes, and more.
  • Personalized Energy Efficiency Tips: Customers will receive personalized savings tips based on their energy use patterns and characteristics of their home, they can also browse a comprehensive library of energy saving recommendations through the program's web portal.
For questions about the program, please contact 1-855-676-0536 or pacificpower.net/contact . To change your profile- visit bewattsmart.com/reports .

Can I opt out of this program?

Yes. The reports are provided to help you understand your home energy use, save energy and reduce your energy costs. If you would like to opt out, please call the number above.
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